At Banipark Dharmarth Sansthan (Maharshi Raman Diagnostic Center), we are committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name, age, gender, and date of birth
- Contact information (phone number, email address, address)
- Identification documents (Aadhaar, PAN, or other government-issued ID)
- Emergency contact information
Medical Information
- Medical history and current health conditions
- Test results and diagnostic reports
- Prescription information
- Consultation notes and doctor recommendations
Payment Information
- Payment transaction details
- Billing information
- Receipt and invoice records
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide diagnostic services and medical consultations
- To process appointments and bookings
- To generate and deliver test reports
- To communicate with you regarding appointments, results, and services
- To process payments and maintain financial records
- To comply with legal and regulatory requirements
- To improve our services and patient care
- To send important updates and information (with your consent)
3. Information Sharing and Disclosure
We maintain strict confidentiality of your information and do not sell, trade, or rent your personal or medical information to third parties. We may share information only in the following circumstances:
- With Your Consent: We may share information when you explicitly authorize us to do so.
- Medical Professionals: Information may be shared with authorized healthcare providers involved in your care.
- Legal Requirements: We may disclose information when required by law, court order, or government regulations.
- Emergency Situations: Information may be shared in emergency situations to protect your health and safety.
- Service Providers: We may share limited information with trusted service providers who assist in our operations (under strict confidentiality agreements).
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Secure storage of physical and digital records
- Access controls and authentication measures
- Encryption of sensitive data
- Regular security audits and updates
- Staff training on data protection and confidentiality
- Compliance with NABL & ILAC standards for data handling
5. Data Retention
We retain your medical records and information as required by law and medical standards:
- Medical records are retained as per applicable medical record retention laws
- Test results and reports are maintained for the required retention period
- Financial records are retained as per accounting and tax regulations
- Upon request, we can provide information about specific retention periods
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to your medical records and personal information
- Correction: You can request correction of inaccurate or incomplete information
- Withdrawal of Consent: You can withdraw consent for non-essential communications
- Complaints: You can file a complaint if you believe your privacy rights have been violated
- Data Portability: You can request copies of your medical records
7. Cookies and Website Usage
If you visit our website, we may use cookies and similar technologies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Remember your preferences and settings
You can control cookie settings through your browser preferences.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
We are committed to protecting the privacy of children. For patients under 18 years of age, we require parental or guardian consent for services and information collection. We comply with applicable laws regarding children's privacy protection.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Compliance with Laws
We comply with applicable privacy and data protection laws, including but not limited to:
- Indian Medical Council regulations
- NABL & ILAC accreditation standards
- Applicable data protection and privacy laws
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: